Payment Terms
For in stock products, payment is due at the time of purchase. For pre-orders, payment is due when the product has arrived at our warehouse and is available to ship. After four days any unpaid items will automatically be canceled.
Wallet
Every customer has a wallet associated with their account which allows multiple payment methods to be stored and used for purchases.
PayPal Billing Agreements
We require the use of a PayPal Billing Agreement to pay with PayPal. By using a PayPal Billing Agreement you are pre-authorizing us to charge your PayPal account for purchases. This has several advantages:
- Once created you don’t have to log into PayPal every time you want to place an order with JD Collectibles
- We can process your payments more quickly, getting your orders to you that much faster
- You can use PayPal to pay for all of your pre-orders
- A Billing Agreement can be canceled at any time
JD Collectibles Cashback Rewards
We also offer JDC cashback rewards as a way to pay for your order on your cart. When money is due to you from cancellations or returns, you typically are given the option to have your original payment method refunded or receive the refund in cashback rewards.
You can check your cashback rewards balance by logging into Account > Cashback. Any available balance can be applied to your next purchase or pre-order arrival.
Expiration Policy: JDC cashback automatically expires 6 months from date of issue. We may reinstate expired cashback rewards upon customer inquiry.
Resolving a Declined Payment
The most common reasons for a declined payment are:
- Credit card company needs authorization prior to completing the transaction.
- You have reached the daily withdrawal or purchase limit.
- There are not enough funds in the account.
- Your credit limit has been exceeded.
Once you have determined the problem resubmit your payment details so we can process your order.
Credit Card Security
We work diligently to protect your data and keep it confidential. To ensure the utmost security, our servers never store or transmit any credit card data. When you enter a credit card on our website, it is encrypted and sent directly from your browser to our payment processor, who then sends us a token which we reference for future transactions. The token is meaningless to any outside party. We partner with a large, well-respected payment processor which is fully PCI compliant. At no time does any employee of JD Collectibles have access to your full credit card details. Details we do store, such as the credit card last 4 digits, are encrypted and protected with industry standards.
Unknown Credit Card charges
If you don’t recognize a charge from JD Collectibles on your credit card or PayPal account there may be several reasons:
- We may have performed an authorization for a small amount as part of our payment verification process. This authorization will expire and no money is removed from your account.
- An order was placed by a family member, friend, or co-worker with access to your credit card.
- Additional cards are associated with the credit or debit account.
If you have any questions please contact us first, rather than filing a chargeback with your credit card company.
